7h77's Privacy Policy — Your Information Is Safe With Us

1 Introduction & Scope

7h77 (referred to herein as "we", "the platform", or "the site") operates a safe and reliable service for online gaming players in Bangladesh. This privacy policy ("Policy") applies to all services, websites, and applications of the 7h77 platform.

This policy explains what personal information we collect when you use 7h77's services, how that information is processed and stored, under what circumstances it may be shared with third parties, and what rights you have.

7h77 believes that your privacy is a fundamental right. That is why we only collect information that is strictly necessary to operate our services and handle that information with the utmost care and security.

2 What Information We Collect

We may collect the following types of information to provide you with the best possible service:

Identity Information

• Full name
• Date of birth (for age verification)
• National ID or passport number (when identity verification is required)
• Photo (for identity confirmation)

Contact Information

• Email address
• Mobile number
• Current address (when required)

Financial Information

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction history — records of deposits and withdrawals

Gaming Activity Information

• Game play history
• Betting patterns and amounts
• Win and loss records
• Time spent on the platform

Technical Information

• IP address
• Device type, operating system, and browser information
• Time and date of site access
• Cookie and session data

3 How We Collect Information

7h77 collects information in the following ways:

Directly from you

You provide information directly during account registration, the identity verification process, when making deposits or withdrawals, and when contacting our customer support team.

Through automated technologies

When you use the 7h77 platform, our systems automatically collect certain technical information — such as cookies, log files, and web beacons. This information is used to ensure the security and functionality of the platform.

Through third parties

Additional verification information may sometimes be collected through identity verification services or fraud prevention systems. This process is conducted in full compliance with applicable regulations.

4 How We Use Your Information

7h77 uses collected information only for the following legitimate purposes:

• Account management and identity verification: To create, manage, and secure your account.
• Processing financial transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Providing customer support: To respond to your questions, complaints, or requests for assistance.
• Platform improvement: To analyse user experience and improve the quality of our services.
• Security and fraud prevention: To detect and prevent unauthorised access, fraud, and other harmful activities.
• Ensuring responsible gaming: To monitor players' gaming behaviour and provide responsible gaming support.
• Meeting legal obligations: To comply with applicable laws and regulations.
• Communication and notifications: To inform you of important account information, transaction confirmations, and service updates.

5 Data Storage & Security

Protecting your information is 7h77's highest priority. We maintain modern technical and organisational security measures.

Technical security measures

• SSL encryption: All information exchanged on the platform is protected by SSL (Secure Socket Layer) encryption.
• Data encryption: Sensitive information stored with us is protected using industry-standard encryption methods.
• Firewall and intrusion detection: Our servers are managed with advanced firewalls and intrusion detection systems.
• Regular security audits: The security of our systems is regularly tested by a specialist team.

Data retention period

We retain your information for as long as your account is active or as needed to provide our services. We may be required to retain certain information for a set period due to legal obligations or dispute resolution needs. Unnecessary personal information is securely deleted after an account is closed.

6 Sharing Information with Third Parties

7h77 never sells or rents your personal information to third parties under any circumstances. However, information may be shared in the following limited situations:

With service providers

We work with trusted partners for payment processing (bKash, Nagad, Rocket, and banking partners), identity verification, and technology services. These partners can only access the information necessary to perform their specific services and are bound by strict confidentiality agreements.

For legal reasons

In the case of a court order, investigation, or applicable legal obligation, we may share necessary information with the relevant authorities. In such cases, we always provide only the minimum information required.

In the event of a business change

In the event of a merger, acquisition, or asset transfer, user information may be transferred; however, users will be notified in advance and the protections of this policy will remain in place.

7 Cookies & Tracking Technologies

7h77 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

Types of cookies we use

• Essential cookies: These are required for the basic functionality of the platform — such as maintaining your login session and ensuring security.
• Functionality cookies: These help remember your preferences and settings so you do not need to reconfigure them each time you visit.
• Analytical cookies: These collect anonymous statistics to help us understand how different parts of the platform are being used, which helps us improve our service.

Cookie controls

You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may affect some basic functionality of the platform.

8 Your Rights

7h77 believes you should have full control over your own information. We therefore provide you with the following rights:

Right to access your information

You can contact us at any time to find out what information we hold about you. We will provide complete and accurate information as quickly as possible.

Right to correct your information

If any information we hold about you is incorrect or out of date, you can request that we correct or update it.

Right to delete your information

In certain circumstances you can request that your personal information be deleted. However, it may be necessary for us to retain some information due to legal obligations or dispute resolution requirements.

Right to restrict processing

In certain cases you can request that the processing of your information be restricted.

To exercise these rights

To exercise any of the above rights, contact our support team — by email or via 24/7 live chat.

9 Privacy of Minors

7h77's services are for persons aged 21 and over only. We actively prevent minors from registering and maintain age verification measures.

10 Changes to This Policy

7h77 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• A clear notice will be published on the platform.
• A notification will be sent by email to registered users.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after changes have been made will be considered as your consent to the revised policy. We recommend that you review this page regularly.

11 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — support in Bengali and English

Our privacy team will process your request as quickly as possible. We are able to provide support in both Bengali and English.

7h77 respects your privacy and we are always committed to keeping your information safe and secure. Thank you for trusting our platform.